What we fix
- A print that is wrong, smudged, faded or placed differently from the mockup you approved.
- Anything that arrives damaged, cracked or broken.
- A wrong product, colour or size compared to what you confirmed with us.
- Missing pieces in your order.
For any of these, we reprint or replace the item. If we can't make it right, we will sort out a fair refund with you.
How to tell us
- Message us on WhatsApp +91 6399144926 as soon as you open the parcel.
- Send clear photos of the problem, and of the packaging if it arrived damaged. An unboxing video helps a lot if you have one.
- We check it and tell you the fix. A real person handles this, not a form.
What we can't take back
Everything we make is made for you, with your names, photos or logo on it, so we can't take items back for a change of mind. Same for a spelling, photo or size that was in the mockup you approved. That is exactly why we send a free mockup first: please check names, dates and sizes carefully before you say yes.
Small things to know
- Colours on a phone screen can look slightly different from fabric or paper in real life.
- Hand-poured candles can have tiny surface marks. That is the handmade part, not a defect.
- Sizes follow the size chart we share before you order. Ask us if you are between sizes.
Not sure about something? Ask before you order. DM or WhatsApp +91 6399144926.